RETURNS

30 DAY RETURNS POLICY

We're aware that sometimes clothes don't fit, so we offer a 30-day return policy. This is is how to go about making a return...

When returning goods to us we strongly advise you to send parcels back using a tracked service (such as Royal Mail Signed For) to guarantee that we receive it. If we don't get your package, we can't be held liable for it.

If you are for any reason unhappy with the products you have received, we'll happily issue a replacement or refund, IF your goods are returned to us unworn, with original tags and in their original resalable condition within 30 days of placing your order.

PLEASE EMAIL US IF YOU WOULD LIKE TO SET UP A RETURN, WE WILL GIVE YOU ALL THE INFO YOU NEED AND RELEVANT ADDRESS TO SEND YOUR PARCEL TO. EMAIL - returns@slamsanctuary.com - PLEASE INCLUDE YOUR FULL NAME AND ORDER NUMBER AND EXPLAIN WHY YOU WOULD LIKE TO MAKE A RETURN.

The cost of returning your goods to us is YOUR responsibility unless we deem the products faulty - if so, we will reimburse your returned postage cost. Once we have received your returned goods, we'll process your refund or exchange within 24 hours. We won't charge you anything extra for posting an exchanged item back to you.

Christmas Returns Policy

• Any product purchased between 15/12/25 and 24/12/25 will qualify for our extended returns policy.
• If your purchase is made within this time you have until 01/01/2026 to inform us of your intention to return your items.
• All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
• Please ensure you inform our Customer Service team in writing or via email.
• Any items being returned need be in brand new, unopened and unused condition.
• All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
• Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.